The first contact with your hotel is your only chance to make a good impression. Please read for yourself what our hotels guests are saying about our agents.   01/30/2012- - Equus Hotel and Marina Tower- Sapphire Reservations Specialist -Catherine TeJada Just a short note to let you know that working with Catherine TeJada, Reservations Specialist, has been a really great experience. She was very patient with my requests and gave me all the information I needed. She was a pleasure to work with. In fact, I think she deserves a raise!!! 01/28/2012- - Pike's Waterfront Lodge- Sapphire Reservations Specialist -Kristy Plumb I just wanted to let you know that Kristy was VERY helpful with my reservation and makes a good image for your hotel. 01/26/2012- - Hotel Valencia Santana Row- Sapphire Reservations Specialist -Alicia Bogart Alicia was most helpful. I got my reservation made in a very short time. I appreciated her help. Thank you, Pam Peters 01/26/2012- - Platinum Hotel- Sapphire Reservations Specialist -McKaley Wafford Great customer experience with McKaley today.. matched the expedia.ca web special and was very courteous and friendly. If my stay at Platinum is as nice as my reservatin experience it will be a great stay!!! thanks, Camille 01/21/2012- - The Greenbrier- Sapphire Reservations Specialist -Stacy Knoke Stacy did a fine job helping us get a reservation at the Greenbrier. She listened well and applied the right tools to start out trip off on the right note. Thanks Stacy. 01/19/2012- - Lancaster Hotel- Sapphire Reservations Specialist -Kristy Plumb I was trying to make some reservations online, but I needed 3 rooms and couldn't find a place to do that so I just called. Lucky for me, Kristy Plumb answered my call. She was very polite and most helpful. We have never stayed at the Lancaster but so far we are very impressed. Julie Laborde 01/18/2012- - Platinum Hotel- Sapphire Reservations Specialist -Haley Heere The reservation agent, Hailey, was very helpful and friendly. 01/18/2012- - Hotel Midtown Atlanta- Sapphire Reservations Specialist -Laura Daniels Laura was a benchmark professional. Friendly, positive, fast and clear. Please thank her for me. 01/16/2012- - Kings Inn- Sapphire Reservations Specialist -Elizabeth Howard Ms Howard worked with me on my room reservation and was super professional and super helpful in finding just the right room for me! Thanks Mike Shepherd 01/14/2012- - Star Island Resort and Club- Sapphire Reservations Specialist -Brenda Pullman A comment on my Star-Island reservation specialist Brenda Pullman... It was a pleasure speaking with Brenda, she was kind and took her time and answered my many questions & concerns completly! If this is any indication of your staff at the resort, we are sure to enjoy our stay! thank you for your time.... Allen Miller