The first contact with your hotel is your only chance to make a good impression. Please read for yourself what our hotels guests are saying about our agents.   08/06/2010- - Hotel ZaZa Houston- Sapphire Reservations Specialist -Kerri Story Danirose, Kerri was very informative and helpful and made my reservation experience quite easy and enjoyable. She understood my questions, provided exceptional advise and recommendations, and just made my overall reservation experience a breeze. She did awesome! Alex Keller 08/06/2010- - Fredericksburg Hospitality House- Sapphire Reservations Specialist -Sarah S. Shank I just wanted to say that was the most pleasant reservation experience I've ever had anywhere. Sarah was so polite and nice and super helpful. Thanks a bunch! 08/06/2010- - Platinum Hotel- Sapphire Reservations Specialist -Sarah S. Shank Melissa, My reservation experience with Sarah was excellent. She was very helpful, patient and professional. Our reservation was for three families and was slightly complicated. Sarah made everything simple and easy. Just wanted you to be aware what a great job she is doing. Thank you, Steve Williams 08/04/2010- - Seralago Hotel and Suites- Sapphire Reservations Specialist -Amanda Kime This is our first time staying at this hotel and I was very impressed with Amanda. She was able to answer all of our questions and accommodate our requests. We are looking forward to a pleasant stay if the rest of the staff are as kind as she. Thank you! 08/04/2010- - Garfield Suites Hotel - Sapphire Reservations Specialist -Helen Lewis Ms. Helen Lewis is a great customer service. Please convey my thanks to Ms. Lewis for her professional service she provide. I don't get this kind of services too often. Ut Phan 08/04/2010- - South Shore Harbour- Sapphire Reservations Specialist -Melissa Garcia I just spoke with Melissa to book a reservation for Andrew Holguin. She was exceptionally cheerful and efficient. Thank you Melissa! 08/04/2010- - Platinum Hotel- Sapphire Reservations Specialist -Breann Prahl Dear Melissa, Just a quick note to say Breann was super efficient and polite. Great experience! We're looking forward to our stay in a couple months. Thanks, mark 08/04/2010- - Platinum Hotel- Sapphire Reservations Specialist -Amanda Kime I was so excited to find on the internet a hotel in Las Vegas that doesn't allow smoking and doesn't have the noise and chaos of gaming. I am so looking forward to our visit. I wanted to compliment Amanda Kime, Reservations Specialist. As I'm sure you are aware, the first person you have contact with at any new venue, sets the tone of the trip, even though it is months away. Amanda has that magical combination of professionalism and friendliness, mixed with genuine enthusiasm. We swiftly got through the reservation process, and she even offered to wait list me for some of the specials that were offered, but that were not available. Amanda is a real gem. We look forward to spending our anniversary in your hotel. Thanks, Marie and Glenn Smith 08/03/2010- - Fort William Henry Hotel- Sapphire Reservations Specialist -Sandy DeHaven Thank you for all your help in making this reservation and my son's. The Reservation Specialist was very professional and courteous. Looking forward to our stay. Thanks again, Jim Connolly 08/03/2010- - Cincinnatian Hotel- Sapphire Reservations Specialist -Melissa Garcia My husband Doug Latimer and I would like to thank you and your staff. I had to call a few times and every time the person I spoke to was so friendly and helpful. I made some special plans for my husband and the lady in reservations was oh so helpful!!!!! I couldn't be happier with the staff!!!! I know our stay will be just wonderful. Thank you once again and please let your staff know that they are greatly appreciated. God bless and have a wonderful day, Peggy Latimer